Terms and Conditions:
Delivery is FOC within Penang area. Deliveries will be made anytime between 8am and 6pm. We will try our best to send on time as requested.
All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.
You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.
After payment, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the De Comate site.
Selected products are not available for delivery to certain areas. We will advise you of these restrictions before you place your order.
We will advise you of the first available delivery date for your chosen item when you place your order.
To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or email address so that we can notify you in the event that any delivery problems are encountered.
Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
We regret that you may not cancel an order for: (i) perishable goods once your order has been dispatched; or (ii) customised goods if as at the time you seek to cancel, the customisation process has begun.